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POLICY

Rules of shopping:

 

  • The range of the DarkOrchid store includes only the articles in stock.

  • Online orders are accepted 24/7.

  • Prices on the website are gross prices in British Pound [GBP].

  • The store reserves the right to cancel order, if ordered product is damage (in such a case the payment will be refunded to the Customer). In that cases, the Customer can also select other products from the current products available at the store.

  • Information about shipping costs is displayed during order process

  • The store reserves the right to change the prices of products, as well as to carry out and cancel all kinds of promotional activities and sales.

  • The store also reserves the right to change the prices of shipments.

  • We ship only within the UK. 

  • Since we support small Family nurseries globally, which might grow open-air, the plants will have more natural growth and possibility of minor leaf damage.

 

 

Methods of delivering ordered products:      

                

  • Orders are delivered by courier service, after making payment.

  • Orders are dispatched within 1-7 working days following the date of confirming the payment.

  • Each customer will be informed by e-mail about making the payment by the DarkOrchid store and about sending the parcel.

  • The date of delivery can be delayed, due of too low temperature (in winter), too high temperature in summer time, or holidays and other non-working days. Information about any delays will be published on the homepage of the store and sent to customers via e-mail.

 

Shipment costs:
- The shipment cost is added to each order, depending on selected method of delivery.

 

Complaints

  • The plants are packed in an appropriate way to avoid damages during transportation.

  • The DarkOrchid company will not be held responsible for any damages caused by the delivering party (the postal service or the courier company), therefore, if you notice any damage (CRUMPLING, BREAKING, TEARING, etc.) on receipt of your parcel, open the parcel immediately in the presence of the delivering party and fill in the complaint form provided by the courier or postal service.

  • We make every effort to send the plants in good condition. However, if it happens that the plant you received have disease or pest, please inform us about it immediately by email, with attached photo of plant and disease part.

  • The Dark Orchid cannot be held responsible for any damage to plants during winter shipping if a recommended heat pack was not included in the order.

  • You can't make complaints about natural physiological processes, for example: such as falling leaves in for the winter in some species, anthocyane spots (specially on Cattleya), and on small mechanical damages, which do not affect further growth

  • The Seller can demand the return of a plant that is the subject of your complaint. In such a case, you should send the product in the same condition as you recived. Taking any cultivating actions, e.g. replanting, dividing, cutting roots or leaves, means that the products have been accepted. When complain will be accepted, cost of return pay seller.

  • in exchange for damaged goods, buyer will get money refund, or replacement (depending on the arrangements between the seller and the customer)

 

Returns

  • According to legal regulations, each Customer have right to return received products within 14 days following receipt of the parcel without giving a reason. Please only inform us, that you want make return. Buyer will get refund full amount he payed for order.

  • Products must be returned in good condition, not damage or changed. If you decide to repot,  divide plants or taking any other similar actions, it means that you will lose right to return products. 

  • In case of 'return without giving a reason' buyer pay for return shipment

 

Personal data protection

The data protection declaration of the DarkOrchid is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). The GDPR will apply in all Europe Union in the same scope and introduces a number of changes in the rules governing the processing of personal data that will affect many areas of life, including the use of Internet services, such as the services of our Online Store ww.thedarkorchid.com. Therefore, DarkOrchid as the Administrator of your personal data, pursuant to art. 13 Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (hereinafter: GDPR) , inform:

 

 

  • Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is: OrchidGarden & OrchidSklepik Justyna Maria Papuga, placed in Łopatki 9, 98-100 Łask, NIP 5342314922, REGON 141413840

  • Your personal data is processed in accordance with the contract and applicable law, in particular with the GDPR

  • Your data is processed in order to carry out the purchase process pursuant to Article 6 para. 1 point b of the Regulation of the European Parliament and of the EU Council on the protection of individuals with regard to the processing of personal data on the GDPR.

  • Your personal data will be made available to external entities with whom OrchidGarden & OrchidSklepik Justyna Maria Papuga cooperates in the field of delivery of goods purchased by you - delivery couriers and payment operators available on our website

  • Your personal data will be kept for the period of time resulting from the Act of 30 May 2014 on consumer rights, i.e.

  • You have the right to access your personal data, rectify it, delete it, limit processing, the right to transfer data and the right to object and the right to withdraw consent.

  • Providing your personal data is a condition of entering into a sales agreement.

  • At any time, you can contact the person responsible for the correct processing of your personal data by sending an e-mail to the address darkorchidcustomerservice@gmail.com

    We guarantee the privacy and security of your personal data. 

 

Cookies

The Internet pages of the the DarkOrchid use cookies.

 

All texts and descriptions of plants in the store are the intellectual property of the DarkOrchid company. Copying and using them for commercial or non-private purposes, as well as distributing them by any method is prohibited, unless otherwise agreed with the owner.
The content of the websites is subject to copyright, pursuant to the Copyright Act of February 4, 1994 (Journal of Laws of 1994, No. 24, item 83).

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